{"id":7212,"date":"2024-05-01T16:41:16","date_gmt":"2024-05-01T14:41:16","guid":{"rendered":"https:\/\/ypnosia.com\/?page_id=7212"},"modified":"2024-05-22T09:23:44","modified_gmt":"2024-05-22T07:23:44","slug":"returns","status":"publish","type":"page","link":"https:\/\/ypnosia.com\/en\/returns\/","title":{"rendered":"Returns  &#038; exchanges"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1040px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><h1>Returns &amp; exchange policy<\/h1>\n<\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:10px;--awb-content-font-size:14px;--awb-icon-alignment:left;--awb-hover-color:var(--awb-custom_color_1);--awb-border-color:#e2e2e2;--awb-background-color:var(--awb-custom_color_1);--awb-divider-color:#e2e2e2;--awb-divider-hover-color:#e2e2e2;--awb-icon-color:var(--awb-color4);--awb-title-color:var(--awb-custom_color_1);--awb-content-color:#002f50;--awb-icon-box-color:var(--awb-custom_color_1);--awb-toggle-hover-accent-color:#65bc7b;--awb-toggle-active-accent-color:#dd1f26;--awb-title-font-family:&quot;Lato&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:18px;--awb-content-font-family:&quot;Lato&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-7212-1\"><div class=\"fusion-panel panel-default panel-9654d1a0562f27933 fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-custom_color_1);--awb-content-color:#002f50;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_9654d1a0562f27933\"><a aria-expanded=\"false\" aria-controls=\"9654d1a0562f27933\" role=\"button\" data-toggle=\"collapse\" data-target=\"#9654d1a0562f27933\" href=\"#9654d1a0562f27933\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Right of return &amp; refund<\/span><\/a><\/h4><\/div><div id=\"9654d1a0562f27933\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_9654d1a0562f27933\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li style=\"text-align: justify;\">Thank you for shopping with Ypnosia Fashion. We hope that you&#8217;re pleased with your order.<\/li>\n<li style=\"text-align: justify;\">If for any reason you&#8217;re not completely satisfied, you can return any unworn item within <strong>14<\/strong> days of receipt. Any item returned thereafter will not be accepted.<\/li>\n<li style=\"text-align: justify;\">When returning products to Ypnosia Fashion, please use the original packaging and the return etiquette provided, carefully filling in your name and address in the required fields. Do not forget to include the completed Return &amp; Exchange form and a copy of the invoice.<\/li>\n<li style=\"text-align: justify;\">Please also state the reason for the return and\/or the desired exchange item.<\/li>\n<li style=\"text-align: justify;\">The cost and risk of returning items is borne by the customer (including any import and delivery charges) and is non-refundable.<\/li>\n<li style=\"text-align: justify;\">Ypnosia Fashion reserves the right to inspect the returned items and to refuse the return of any products that do not comply with the conditions set out below. If the above conditions are met, you will receive a return confirmation e-mail.<\/li>\n<li style=\"text-align: justify;\">The refund will be processed and automatically credited to your original method of payment within 5 working days of receipt of the return confirmation e-mail.<\/li>\n<li style=\"text-align: justify;\">Upon successful processing, the amount will be credited to your account within 5 working days of the return confirmation e-mail being sent.<\/li>\n<li style=\"text-align: justify;\">If you would like to exchange your items, please follow the steps above. Once we have received and processed your return, we will dispatch your exchange.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-248f976be1d4ac27e fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-custom_color_1);--awb-content-color:#002f50;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_248f976be1d4ac27e\"><a aria-expanded=\"false\" aria-controls=\"248f976be1d4ac27e\" role=\"button\" data-toggle=\"collapse\" data-target=\"#248f976be1d4ac27e\" href=\"#248f976be1d4ac27e\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Return &amp; exchange policy<\/span><\/a><\/h4><\/div><div id=\"248f976be1d4ac27e\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_248f976be1d4ac27e\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li style=\"text-align: justify;\">All items returned must be in their original condition, unworn, unwashed and in the same condition in which they were delivered, with all original labels attached and complete with all parts and accessories.<\/li>\n<li style=\"text-align: justify;\">They must also be returned in their original packaging. Failure to do so will entitle us to refuse the return and\/or claim damages.<\/li>\n<li style=\"text-align: justify;\">Please note that an exchange can only be made once.<\/li>\n<li style=\"text-align: justify;\">In the event of a return, your refund will be credited to your original method of payment. Alternatively, you can receive a Ypnosia Fashion voucher to be used towards future purchases.<\/li>\n<li style=\"text-align: justify;\">Insurance and handling charges are not refundable by Ypnosia Fashion in the event of a return.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-1dc494d520c378d93 fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-custom_color_1);--awb-content-color:#002f50;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_1dc494d520c378d93\"><a aria-expanded=\"false\" aria-controls=\"1dc494d520c378d93\" role=\"button\" data-toggle=\"collapse\" data-target=\"#1dc494d520c378d93\" href=\"#1dc494d520c378d93\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Enquires &amp; complains<\/span><\/a><\/h4><\/div><div id=\"1dc494d520c378d93\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_1dc494d520c378d93\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li style=\"text-align: justify;\">Our products are of the highest quality in terms of fabric, design and workmanship.<\/li>\n<li style=\"text-align: justify;\">Small imperfections and irregularities in the fabric are not quality defects, but rather evidence that the fabric has been dyed and woven by hand and not by machine.<\/li>\n<li style=\"text-align: justify;\">If \u00a0you have any complaints, please contact us:\n<ul>\n<li>Email:<a href=\"mailto:info@ypnosia.com\"> info@ypnosia.com<\/a><\/li>\n<li>Phone: +41 79 207 31 75<\/li>\n<\/ul>\n<\/li>\n<li>Claims for defects in the goods supplied shall be governed by the applicable statutory provisions.<\/li>\n<\/ul>\n<div class=\"fusion-text fusion-text-2\"><\/div><\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-58ef7e027800c5ab0 fusion-toggle-has-divider\" style=\"--awb-title-color:var(--awb-custom_color_1);--awb-content-color:#002f50;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_58ef7e027800c5ab0\"><a aria-expanded=\"false\" aria-controls=\"58ef7e027800c5ab0\" role=\"button\" data-toggle=\"collapse\" data-target=\"#58ef7e027800c5ab0\" href=\"#58ef7e027800c5ab0\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Return policy<\/span><\/a><\/h4><\/div><div id=\"58ef7e027800c5ab0\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_58ef7e027800c5ab0\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Your cancellation will be automatically effective if you return the items within\u00a0<strong>14 <\/strong>days of receipt as stated above.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7212","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns &amp; 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